SERVICES

Residential Cleaning

  • Deep Cleaning
  • Seasonal Cleaning 
  • Move In/ Move Out Cleaning
  • Special Projects 

Commercial Cleaning

  • Office Cleaning
  • Retail Cleaning
  • Church Cleaning
  • Medical Facility 
  • Hospitality Cleaning

Real Estate

  • Turnover Cleans
  • Eviction Clean Out 
  • Leasing Office, Gym, Clubhouse
  • Open House
  • Valet Trash

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Frequently Asked Questions 

What's included in a move-out clean?

Our move-out clean includes kitchens, bathrooms, dusting baseboards, floors, inside cabinets and drawers, and appliance exteriors. We understand that every home is different, and a full checklist will be completed before and after each clean. 

What's the difference between move-in and move-out cleaning?

Move-in cleaning is designed to sanitize and prep a home before you move in—think dusting baseboards, bathrooms, inside cabinets, and more. Move-out cleaning focuses on restoring the home to move-out condition for landlords, buyers, or walkthroughs.

Can I request a partial clean (like just bathrooms and kitchen)?

We want you to love your clean! That’s why we require all first-time customers to begin with a deep clean—it sets the perfect foundation for ongoing service.

Do you bring your own cleaning supplies and equipment?

Yes, we bring our own cleaning supplies and equipment. However, if you have any special requests, please let us know and we'll do our best to accommodate them.

Can you provide emergency or same-day cleaning services if needed?

Yes, we understand that properties often require quick turnarounds, especially when deadlines are tight. We offer emergency and same-day cleaning services whenever possible, depending on our schedule and the scope of the job. If you have an urgent need, just let us know as early as possible, and we’ll do our best to accommodate you promptly without compromising the quality of our work.

What is your cancellation or rescheduling policy?

We understand that plans can change unexpectedly. Our cancellation and rescheduling policy allows you to notify us at least 24 hours in advance to avoid any fees. If you need to make changes within less than 24 hours, we’ll do our best to accommodate you, though a small fee may apply depending on the circumstances. Our goal is to be flexible and work with you to find the best solution.

How do you determine the pricing for different cleaning services?

We aim to be transparent with all our pricing, so once we get a few quick details from you — like square footage, number of bathrooms, and any special requests — We can give you an exact quote. No surprises, just honest and fair pricing.

How do we address customer concerns or dissatisfaction?

At EZ Clean, we’re dedicated to delivering top-quality cleaning services with consistency and care. While we aim for perfection, we understand that occasional oversights can happen. That’s why we offer a 24–48 hour window for you to contact us if something isn’t right — and we’ll make it right, fast. Every cleaning also includes a detailed before-and-after checklist to ensure nothing is missed and quality stays consistent.

What types of cleaning products do you use? Are they eco-friendly or safe for childern, pets, and elderly?

We offer a variety of cleaning products. Hypoallergenic products can be used upon request. 

How do you handle properties with pets or heavy odor issues?

Our team is trained to handle these situations with care and thoroughness. We use specialized cleaning products designed to neutralize odors and safely remove pet stains from carpets, upholstery, and hard surfaces. Additionally, we pay close attention to areas where odors tend to linger, such as corners, carpets, and vents, ensuring the property smells fresh and inviting for the next tenant.

Are your cleaners background-checked and professionally vetted?

Yes, absolutely. All our cleaning staff undergo thorough background checks and a rigorous vetting process before joining our team. We prioritize safety and trustworthiness to ensure your properties are in reliable hands. Additionally, our team receives ongoing training to maintain high standards of professionalism and quality service.

Address

📍Charlotte, NC 

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